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In the Wi-Fi division, I am in charge of product shipping, maintenance, but also the production of promotional materials and banner ads.Q：What do you find rewarding in your work?
We provide services to make foreign travelers stay in Japan more comfortable. We quickly answer to customer's demands, especially those who have troubles, and each department's team do its best to increase their satisfaction. It is very rewarding when customers tell us they were pleased with our services.Q：What message do you have for future employees?
It is a corporate culture that is quite open. If you ask for it, you will have the opportunity to take on new challenges and be rewarded if you succeed. If you like to be independent in your work, you will be able to grow. I look forward to working with new people from diverse backgrounds!
I work as a customer service representative for the Wi-Fi division. We support customers mostly by email or phone, in English. In order to keep a high customer satisfaction, it is important to quickly resolve any complaint or question.Q：What do you find rewarding in your work?
We receive inquiries from foreign customers who want to use our services to enjoy more their trip to Japan. I am always glad when we receive comments such as "I will recommend you to my friends who want to visit Japan" or "I will use your services again".Q：What message do you have for future employees?
If it is your first job, you can easily ask questions about things you do not know. For those who already have work experience, I think you will also get new insights. Let's continue to give the best customer service possible!
We promote RV rental services in the US, Canada, New Zealand and Australia to Japanese customers. By 2020 we aim to have 500 customers annually. To achieve that goal, we try to raise brand awareness and improve the website daily.Q：What do you find rewarding in your work?
When we started, we rented only 10 vehicles in the first year of business. The camper's awareness in Japan was very low. Nowadays, "glamping" and "car share" are becoming popular. Even if you don't own an RV, you should be able to rent one when you need it. We now handle camper rentals in five countries, including Japan, and have more than 300 customers a year. This is really rewarding for all the persons involved.Q：What message do you have for future employees?
I still remember vividly what my boss told me when I started to work a few decades ago: "In any company, no matter where you are assigned, you should do your best for the first three months. By doing this, your attitude will change, it will be the new normal for you. Whether you have been able or not to endure these three months, this will be a big difference even 5 or 10 years later." I do believe this is true. So during those first three months: do your best and hang in there! The rewards will come.
In the media division, we provide travel information to foreign tourist visiting Japan. With our articles, we try to introduce popular destinations and restaurants, but we also think about how many people we can reach. If you are interested in travel or Japanese culture, I think you can easily link hobbies and work.Q：What do you find rewarding in your work?
When planning to travel oversea, I think that many people use web search engines. And if you look for Japan, you can see that the articles that you published are helpful to many people. I am glad when some friends tell me they read my article and found it useful, it increases even more my motivation.Q：What message do you have for future employees?
When I was looking for a job, my first thought was: "well, you don't know unless you actually try it...". But actually, there are many things you can do in this line of work to make tourists visiting Japan happier. I am glad to have found a place where you can work on things you are interested in or good at.
The Media division provides travel information to foreign visitors to Japan. To deliver up-to-date articles that match their needs, we investigate the latest trend, visit interesting places and conduct interviews.Q：What do you find rewarding in your work?
Based on my travel experience and life oversea, I try to write articles from the perspective of travelers. I'm glad when I get feedback such as "I read your article and visited the place you mentionned" or "thank you, this is the kind of information I was looking for!".Q：What message do you have for future employees?
Regardless of your background and skills, you will be encouraged to challenge yourself and expand your potential. I actually started with zero experience, so join us and find what you like and are good at!
I manage the currency exchange operation at the Shibuya store, so I need to deal with a lot of foreign customers.Q：What do you find rewarding in your work?
I think it is rewarding to support foreign customers through currency exchange services. There are really many tourists in Shibuya, and everyone seems to enjoy the area, so it is quite fun.Q：What message do you have for future employees?
I had no prior experience with foreign currency exchange or English communication, but I am happy to go to work everyday. I think one of the most scary point is having to talk in English, but if you want to improve your skills everything will work out fine.
Currenxy Exchange Division
Currenxy Exchange Division
I work in the work the foreign currency exchange division at the Shibuya store. Since we are handling large amounts of Japanese yen, there are many things to be careful of.Q：What do you find rewarding in your work?
There are many growth opportunities. For me, I find it challenging to deal with different currencies and with customers from various backgrounds. Understanding and responding to their demands properly teaches me to be flexible.Q：What message do you have for future employees?
It is an honor and pleasure for me to work with new employees, as supporting them is also part of my job. When you are just starting, everything is new and it might be difficult at first. However, working actively and with confidence is important to do a better job. I will support you, so let's do our best!.